Patient Engagement Activities and Communication Strategies

Patient Engagement Activities and Communication Strategies

Patient Engagement Activities and Communication Strategies

Submit Section I of the case study, in which you will address the patient engagement activities and communication strategies of the health organization. Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural competence issues.

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For additional details, please refer to the Final Project Guidelines and Rubric document and the Milestone One Rubric document.

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    Montefiore.pdf

    IHP 410 Milestone One Guidelines and Rubric

    Submit Section I of the case study, in which you will address the patient engagement activities and communication strategies of the health organization. Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural competence issues.

    Reference these resources to complete your milestone assignments: Montefiore Medical Center Case Study Interpreting Services Program

     

    Specifically the following critical elements must be addressed:

    I. Patient engagement activities and communication strategies a) Critique the organization’s translation and interpretation services that may be available to non-English-speaking patients. In other words, does

    the organization provide such services? How many different languages are supported? How might the organization communicate with a speaker of a language that is not supported? Be sure to provide evidence that supports your claims.

    b) Analyze the extent to which educational resources and materials are available in languages other than English. Be sure to provide specific examples.

    c) Assess organizational staff training on patient engagement and communications for its potential to foster cultural competence. Be sure to provide evidence to support your claims.

    d) Identify gaps or deficiencies that may exist in the organization’s patient engagement and communications strategies, and provide evidence to support your claims. If you feel there are none, be sure to explain your reasoning.

     

     

     

     

    Guidelines for Submission: Milestone One must be submitted as a two- to three-page Microsoft Word document with double spacing, 12-point Times New Roman font, one-inch margins, with sources cited in APA format.

    Critical Elements Proficient (100%) Needs Improvement (85%) Not Evident (0%) Value

    Engagement and Communication:

    Translation Services

    Critiques organization’s translation and interpretation services and provides evidence that supports claims

    Critiques organization’s translation and interpretation services, but does not provide evidence that supports claims

    Does not critique organization’s translation and interpretation services

    20

    Engagement and Communication:

    Educational Resources

    Analyzes the extent to which educational resources and materials are available in languages other than English, and provides specific examples

    Analyzes the extent to which educational resources and materials are available in languages other than English, but does not provide specific examples

    Does not analyze the extent to which educational resources and materials are available in languages other than English

    20

    Engagement and Communication: Training

    Assesses organizational staff training for its potential to foster cultural competence and provides evidence that supports claims

    Assesses organizational staff training, but does not address cultural competence, or does not provide evidence that supports claims

    Does not assess organizational staff training

    20

    Engagement and Communication: Gaps or

    Deficiencies

    Accurately identifies gaps or deficiencies and provides evidence to support claims, or explains reasoning if none exist

    Inaccurately identifies gaps or deficiencies, or does not provide evidence to support claims, or

    does not explain reasoning if no gaps or deficiencies exist

    Does not identify gaps or deficiencies

    20

    Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization

    Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

    Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

    20

    Earned Total 100%