NHSFP5004 Capella University Managing Diversity in Healthcare Center Paper

NHSFP5004 Capella University Managing Diversity in healthcare Center Paper

NHSFP5004 Capella University Managing Diversity in healthcare Center Paper

PREPARATION

Use the following case study as the basis of this assessment.

Imagine you are the manager of a new health care facility satellite office or community outreach center located in a diverse neighborhood. The parent organization opened the facility to address the underserved health care needs of the culturally diverse residents who were not using the services offered at the main facility. The first month of operation saw a very high volume of patients, but since then, the numbers have dropped off drastically. Executive leadership wants to understand why this has happened and what you plan to do about it.

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After careful examination of all aspects of the facility, and talking with some of the neighborhood residents, you have determined that the residents do not feel comfortable coming to the facility because the staff does not represent the diversity of the neighborhood. Staff members were hired for their skill, but their diversity was not considered. Now, you must report to executive leadership what you have learned and how you intend to manage diversity.

Note: Remember, you can submit all or a portion of your draft to Smarthinking for feedback before you submit the final version of your proposal for this assessment. However, be mindful of the turnaround time for receiving feedback if you plan on using this free service.

REPORT REQUIREMENTS

Write an executive report on the need for a diverse, culturally competent staff, including your plans to address that need.

Note: The requirements outlined below correspond to the grading criteria in the Managing Diversity scoring guide. At a minimum, be sure to address each point. In addition, you are encouraged to review the performance level descriptions for each criterion to see how your work will be assessed. You are provided an example report, to illustrate what proficient-level work for this assessment looks like.

Report Format and APA Style
  • Use the Executive Report Template, linked in the Resources, to draft your report. You may also organize the content of your report in a format used in your organization. An abstract is not required.
  • Your report should be 4–5 double-spaced pages in length, not including the title page and reference page.
  • Apply correct APA formatting to all in-text citations and references.
  • Use Times New Roman, 12-point font.
Writing

As you begin composing your report, consider the purpose of the report, the appropriate tone and style, and the expectations of the executive leaders who will be reading it.

  • Be clear and concise in your reporting.
  • Express your main points, arguments, and conclusions coherently.
  • Use correct grammar and mechanics.
  • Be sure to support your claims and arguments with credible evidence from 3–5 current, scholarly or professional sources.
  • Proofread your writing.
Report Content
  • Outline a plan to recruit, hire, and retain a more diverse workforce. Note: Your outline should be a high-level overview of a plan, not a detailed plan. Other courses in your program will go into human resource practices and diversity in depth. In drafting your plan, consider the following questions:
    • How does a leader develop a diverse workforce?
    • Where will you look for more diverse employees? Will you post job ads?
    • What will the interviewing and hiring process look like? Who will do the interviewing? Who will make the final decisions?
    • What kind of incentives will you offer diverse employees to retain them? What do you need to know about the culture and values of diverse employees before developing a retention plan?
    • How will you address issues related to diversity that result in conflict?
  • Outline a plan for the ongoing training and professional development of existing staff in cultural awareness and sensitivity. Consider how your plan can:
    • Improve communications and interpersonal skills.
    • Help overcome bias and resistance to change.
  • Explain the benefits, to both the organization and the community it serves, of having a diverse and culturally competent workforce.
    • Explain the relationship between health care organizations and communities.
    • Explain the role that diversity plays in providing culturally competent care and access for the under-served in a community.
  • Determine the influence of effective leadership on the development of a diverse and culturally competent workforce.
  • Explain how the academic and research skills you develop as a practitioner-scholar can serve you in your role as an effective health care leader.
    • Explain how those skills might contribute to your credibility and effectiveness as a leader.
    • Explain how those skills might prepare you to lead a diverse workforce.

 

attachment_1

attachment_2Your Full Title of Your Paper

Learner’s Full Name

Capella University

Course Title

Assignment Title

Month, Year

Executive Summary

This section should include information for those readers who will not read the entire document but who will need a summary of the problem. Although this section appears first in the document, it is usually written last.

The summary should remain on a separate page and not exceed one page.

  • The summary should contain the following elements:
    • Clearly explain the problem using understandable terms.
    • You may or may not include an analysis of the factors creating the problem.
    • Provide information on the solution and the benefit to the organization

SG Criterion 3: Explain the benefits of a diverse and culturally- competent workforce to a health care organization and the community it serves.

  1. Introduction
    1. Identification of the needs or problem to be addressed including
      1. Problem description: Time, contributing factors
      2. Whether problem has been addressed previously and outcome
  • Impact of problem on organization and those served

SG Criterion 3: Explain the benefits of a diverse and culturally- competent workforce to a health care organization and the community it serves.

  1. Propose a solution
    1. Present your solution so that it effectively addresses the problem.
    2. Write the solution to the problem clearly.
    3. You may use graphics, bullets and headings to deliver the solution in an organized easily read format.
    4. Your solution may have several sub-headings.

SG Criterion 1: Outline a plan to recruit, hire, and retain a diverse workforce.

SG Criterion 2: Outline a plan for providing employee training on cultural awareness and sensitivity.

  • Provide supporting evidence for your solution(s).
    1. Is there research to support your solution?
    2. Describe the likely outcome.
    3. How will your solution benefit the organization?

SG Criterion 4: Determine the influence of effective leadership on the development of a diverse and culturally- competent workforce.

SG Criterion 5: Explain how the academic and research skills one develops as a practitioner-scholar can be of service in one’s role as a health care leader.

Conclusion

Restate the problem and the solution in terms that will obtain executive buy-in.

SG Criterion 3: Explain the benefits of a diverse and culturally- competent workforce to a health care organization and the community it serves.

 

References

Provide your supporting references using APA citation style.

American Psychological Association. (2010a). Publication manual of the American Psychological Association (6th ed.). Washington, DC: Author.