MHA-FP5040: Health Administration Change Leadership
Assessment 2- Case Study Analysis- Part 1
Complete Part 1 of an in-depth analysis of the case study “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC.” Your 6–8-page analysis will focus on the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.
ORDER ORIGINAL, PLAGIARISM-FREE ESSAY PAPERS HERE
Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.
A clear understanding of the need for change and the nature and extent of the change is necessary to communicating and heightening awareness within the organization and gaining the support of all internal and external stakeholders. Health care leaders must demonstrate that change is necessary to ensure the future success of the organization and its mission, and must begin the change management process with an analysis of complex, dynamic processes and organizational components.
This assessment provides an opportunity for you to examine the internal and external factors driving change in an organization, how the organization responds to the need for change, and how it heightens awareness of that need. MHA-FP5040: Health Administration Change Leadership
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
- Competency 1: Analytical Thinking: Develop complex plans or analyses.
- Analyze the multiple elements of a problem.
- Competency 2: Change Leadership: Challenge the status quo.
- Analyze approaches used to heighten awareness of the need for change in an organization.
- Explain how effectively an organization challenges the status quo with respect to an ideal or to a vision of change.
- Assess an organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
- Competency 5: Performance Measurement: Use evidence-based approaches to support community wellness.
- Assess the needs of a community as they relate to a health care organization.
- Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
- Write clearly and concisely, using correct grammar and mechanics.
- Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
Templates
Use this template for your case study analysis.
Required Resources
The following resource is required to complete the assessment.
- Ingols, C. & Brem, L. (2016). Case study 5: Ellen Zane—Leading change at Tufts/NEMC [PDF]. In Cawsey, T. F., Deszca, G., & Ingols, C. Organizational change: An action-oriented toolkit (3rd ed.), (pp. 448–479).
Resources
Suggested Resources
The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The MHA-FP5040 Health Administration Change Leadership Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.
Organizational Change
The following resources may be of use to you in your analysis of the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.
- Kotter, J. P. (2008). Developing a change-friendly culture. Leader to Leader, 48, 33–38.
- Latham, J. R. (2013). A framework for leading the transformation to performance excellence part I: CEO perspectives on forces, facilitators, and strategic leadership systems. The Quality Management Journal, 20(2), 12–33.
- Presents a study based on in-depth interviews of CEOs who led successful organization transformations, that describes a framework for leading the transformation to performance excellence (LTPE). Part 1 explores two of the five categories of concepts within this LTPE framework.
- Latham, J. R. (2013). A framework for leading the transformation to performance excellence part II: CEO perspectives on leadership behaviors, individual leader characteristics, and organizational culture. The Quality Management Journal, 20(3), 19–40.
- Part 2 explores three of the five categories of concepts within the LTPE framework.
- Nelson, K. E., & Pilon, B. (2015). Managing organizational transitions: The chief nurse perspective. Nurse Leader, 13(3), 71–76.
- Presents the results of a survey to determine how chief nurse officers and chief nurse executives manage change and transitions in their organizations.
- Challenges at Tufts/NEMC | Transcript.
- Timeline of Events at Tufts/NEMC | Transcript.
- Rating the Organization’s Readiness to Change | Transcript.
Writing Resources
You are encouraged to explore the following writing resources. You can use them to improve your writing skills and as source materials for seeking answers to specific questions.
Additional Resources for Further Exploration
- Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
- Chapter 3, “Frameworks for Diagnosing Organizations: What to Change in an Organization,” pages 64–93.
- Chapter 4, “Building and Energizing the Need for Change,” pages 94–140.
Assessment Instructions
Note: This assessment must be completed prior to Assessments 3 and 4. Therefore, complete the assessments in this course in the order in which they are presented.
Preparation
Read the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC,” linked in the resources.
Note: Remember that you can submit all—or a portion of—your draft analysis to Smarthinking for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.
Requirements
Analyze the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.
Document Format and Length
Format your analysis using APA style.
- Use the APA Style Paper Template, linked in the Required Resources. An APA Style Paper Tutorial is also provided (linked in the Suggested Resources) to help you in writing and formatting your analysis. Be sure to include:
- Your analysis should be 6–8 pages in length, not including the title page and references page.
Supporting Evidence
Cite 3–5 sources of credible, scholarly evidence to support your analysis.
Case Study Analysis
Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your analysis addresses each point, at a minimum. You may also want to read the Case Study Analysis—Part 1 Scoring Guide to better understand how each criterion will be assessed. Be sure to note the requirements in the Distinguished column. MHA-FP5040: Health Administration Change Leadership
- Analyze the multiple elements of the problem.
- Break down the problem into its fundamental components, showing causal relationships.
- Separate the layers of the problem (for example, contracting issues, insufficient cash on hand, high accounts receivable, et cetera) into smaller, manageable components.
- Consider the effects of each aspect of the problem on the organization.
- Assess the needs of the community as they relate to the organization.
- How do those needs affect the organization?
- How can the organization respond to those needs to improve outcomes within the community?
- Analyze five approaches used to heighten awareness of the need for change in an organization.
- Apply your understanding of these approaches to the case study.
- Compare the effectiveness of these approaches in heightening awareness.
- Explain how effectively the organization challenged the status quo with respect to an ideal or to a vision of change.
- How would you describe the status quo and the ideal state or vision of change?
- What did these challenges hope to achieve? Were they successful?
- What evidence supports your conclusions?
- Assess the organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
- How did the organization energize and motivate people to agree to the change?
- Were the organization’s efforts successful? Why, or why not?
- What evidence supports your conclusions?
- Write clearly and concisely, using correct grammar and mechanics.
- Express your main points and conclusions coherently.
- Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
- Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
- How or why does particular evidence support your main points, claims, or conclusions?
- Is your supporting evidence clear and explicit?
- Will your audience see the connection?